twc com/betterreward

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I switched to TWC 6 months ago with the promise of a $200 gift card if all criteria were met. I followed the instructions, mailed the necessary 
I didnt receive a redemption code until today, but when I called after two weeks they told e to go to twc.com/betterreward and click on forgot 
I quickly filed a complaint with the BBB and the TWC Executive customer you must go to www.twc.com/betterreward and complete registration 
This is the Time Warner Cable Rewards Dept phone number with the shortest wait time and best customer service, as ranked by the millions of customers here